Privacy Policy

Introduction

Abacus Educational Books regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at info@ abacusbooks.co.nz.

Collection of Information

In order to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@ abacusbooks.co.nz.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@ abacusbooks.co.nz.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Abacus Educational Books uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@ abacusbooks.co.nz. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Abacus Educational Books may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose. Abacus Educational Books does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of abacusbooks.co.nz and abacusbooks.net.nz

 

 

Order Payments, Delivery, Refunds Policy

Credit card payments (Mastercard and Visa only) will be processed through a secure eWAY Payment Gateway. The Merchant name that will appear on the Cardholder Statements will be: Abacus Educational Book Supply.

Titles that are in showing in stock at the time of ordering will be courier delivered within the following timeframes:

AREA

BUSINESS DAYS

Auckland Metro

1 to 2

NZ - Rest of Urban NZ:

 

North Island

 2 to 3

South Island

 2 to 4

NZ - Rural Delivery areas:

 

North Island

 2 to 4

South Island

 3 to 5

International

We will contact you with a quote

Titles currently showing zero stock on the website will generally take 7 days to be ordered in to Abacus, then courier delivery times will be as above.

 Please note that the availability of titles may change at any time without notice. If an ordered title is going to be unavailable for longer than 10 days, we will contact you with that information and offer you the choice of either retaining that title on backorder, or cancelling the order for that title and, if already paid for, refund the value of the order, or part thereof. If a book is ordered that has become ‘out of print’ we will inform you by email and, if already paid for, refund the value of the order, or part thereof. In both cases we may offer/suggest a suitable alternative.

Exchanges Policy

Abacus Educational Books are willing to provide an exchange, or refund, in cases where you may have ordered the wrong title. This is in alignment with New Zealand's Consumer Guarantees Act.

Books received damaged or mis-bound will be accepted for exchange.

Returns Policy

Books cannot be accepted for return/exchange/credit/refund if damaged or marked in any way. That is, they must be received back in a saleable condition.

Entirely at the discretion of Abacus Educational Books, Schools who have ordered bulk quantities of ‘Workbook’ or ‘Revision’ type titles, may be offered the right to return for Credit surplus quantities from their original purchase. As a guide, this would never exceed 10% of the original purchase quantity.

Please note, we do not allow returns for photocopiable teacher's resources or electronic resources such as DVDs/CD-ROMs

In all situations a ‘Returns Authorisation’ should first be obtained from Abacus Educational Books by communicating the issue via email, before returning.

Pricing Policy

Prices listed on this website are in New Zealand Dollars.

Please note that the prices of titles may change at any time without notice. Website prices for titles showing some stock available on the website, are correct. However, with titles showing zero stock on the website we reserve the right, should the publisher have increased the price of that title, to contact you and offer you the option of accepting that price increase, and arranging payment for the difference in price, or cancelling the order for that title and receiving a refund, if payment has already been processed.

 

Changes to Abacus Educational Books Term and Conditions

If we decide to change our Term and Conditions, we will post those changes on our website homepage, and other places we deem appropriate, so that clients are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Terms and Conditions statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email, or by means of a notice on our homepage.


***By purchasing online, you agree to these terms and conditions.***